Refund policy

Refund & Free Replacement Policy

SITASONI trend

At SITASONI trend, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we provide a simple and transparent Return, Refund & Free Replacement Policy as mentioned below.

1) Return & Replacement Window

You may request a return, refund, or replacement within 7 days of delivery.
Requests raised after 7 days from the delivery date will not be accepted.
Video proof is compulsory for all return and replacement requests.

2) Eligible Reasons for Return / Refund / Replacement

Returns, refunds, or free replacements are accepted in the following cases:

✔ Product quality is not satisfactory
✔ Not happy with the product (unused condition only)
✔ Damaged product received
✔ Wrong product delivered
✔ Defective product received
✔ Size issue

3) Product Condition for Return

To be eligible for return or replacement, the product must be:

Unused and unwashed
In original packaging
With original tags attached
Not damaged after delivery
Return request must be raised within 7 days of delivery
Clear unboxing video proof required

4) Free Replacement Policy

We provide FREE replacement in all eligible cases:

✔ No extra replacement charges
✔ Free pickup from your address
✔ Replacement shipped after quality inspection
✔ Subject to product availability

If the same product is unavailable, you may choose:

A refund, or
An alternative product of equal value

5) Refund Process

Once the returned product is received and passes inspection, the refund will be approved.
Refund will be processed within 5–7 business days after approval.
Refund will be credited to the original payment method used at checkout.

6) Important Notes

Product must be returned in proper condition for approval.
If the returned product fails inspection, refund or replacement may be declined.
Slight color variation due to screen settings is not considered a defect.
Video proof is mandatory for damaged, wrong, or defective product claims.